Refund and Returns Policy
1. Placing an Order
- Orders can be placed directly through our official website: winttonusa.com.
- Once your order is confirmed, you will receive an email with your purchase details and tracking information.
- All payments are processed securely through trusted third-party providers.
2. Shipping & Delivery
- Processing Time: Orders are typically processed within 1–2 business days.
- Delivery Time: Standard shipping within the U.S. takes 3–7 business days. International shipping may vary depending on location.
- Tracking: A tracking number will be provided once your order has been shipped.
3. Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return under the following conditions:
- Eligibility: Products must be returned within 30 days of delivery.
- Condition: Items must be unused, unopened, and in their original packaging.
- Process:
- Contact our support team at info@winttonusa.com with your order number.
- Our team will provide instructions and a return authorization.
- Ship the product back to the address provided.
4. Refunds
- Refunds will be issued once the returned product has been inspected and approved.
- Refunds are processed to the original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchanges
- If you received a defective or incorrect product, we will gladly exchange it at no additional cost.
- Contact our support team immediately upon receipt to arrange the exchange.
6. Customer Support
For any questions regarding your order or return, please contact: 📧 info@winttonusa.com 📞 +1 (760) 499 0844